iKOU Day Spa

HOURS OF TREATMENT
iKOU Spa treatments are available:  Fri - Mon 9.30am - 6pm

(outside these hours by appointment, Sun 4pm close - unless pre-booked)

PRE-ARRIVAL INFORMATION
Enhance your wellness experience by arriving 15 minutes before your scheduled appointment. In consideration of other guests, we cannot extend service times for those arriving late.
Late arrivals will be subject to a time reduction from the scheduled treatment.

SPA ENVIRONMENT
We strive to provide you with the most relaxing and tranquil environment, so we respectfully request that you switch off
mobile phones. Your cooperation in providing a quiet environment is greatly appreciated.

CANCELLATION POLICY
If you cannot make your appointment or you need to re-schedule, we require a minimum of eight (8) hours advance notice(24 hours for Rituals), subject to space availability.
We regret that 100% charge of total services will be charged if notice is not given

AGE LIMITATION
iKOU welcomes guests aged 16 years and older to enjoy our facilities and Spa treatments. Parents and guardians are
welcome to invite those over the age of 12 to join them to share in a Spa experience in one of our “rooms for two”.

GIFT VOUCHERS
Gift Vouchers are available for purchase and may be used for all iKOU Spa services and retail items.

SPA CONSIDERATIONS
At the time of booking please notify the spa if you have any medical conditions so when can advise the best
treatment for you.

This site contains trade marks which are registered and owned by iKOU. You are not permitted to use iKOU's trade marks without iKOU's prior written consent.

all content copyright © 2009 iKOU. The words/logos iKOU, spa culture, rest relax restore, live the real life and melt toppers all ® iKOU 2009

All of the material (text, photographs, logos, product names etc) on this site is the copyright of iKOU and is protected by copyright under the Intellectual Property and Copyright laws of Australia and other countries. You must not reproduce, frame, adapt, duplicate, copy, retransmit, redistribute, commercially exploit, link to or otherwise use any of the Content, including pictures, words and text, without iKOU's prior written consent. Any failure to comply with these legal requirements will result in swift prosecution.

iKOU is committed to adopting the highest standards to safeguard our customers' personal information. We will not use your information for purposes other than in the process of normal business, 1. to process your order or 2. to imform you of important changes to our site or business and 3. to keep you informed of any new products or services. It is our strict policy never to hand on or sell any personal information to a third party.

In the secure payment checkout section of our iKOU website our payment gateway (GlobeCharge(r)) site will request sensitive information from you, such as personal details and credit card information. These are fully protected by a Secure Sockets Layer (SSL). Always look to see if the SSL Padlock appears in the bottom section of your browser and in the address bar at the top for the browser. This means that any information that is sent to and from the GlobeCharge(r) server is encrypted to prevent any unauthorized access.

All Credit Card transactions are performed through a fixed and secure payment gateway to the GlobeCharge(r) Server. All credit card information is encrypted in transit and is never stored on our server.

If you have any questions/concerns about security or any other enquiries about shopping online with iKOU, you can reach us on: m: 0417 020 136 or email studio@ikou.com.au