HOW TO SPA:
HOURS OF TREATMENT
iKOU Spa treatments are available: Everyday (except Tuesday & Wednesday) 9.30am - 6pm
Sunday 10am - 4pm. 7 DAY BOOKING SERVICE DURING BUSINESS HRS.
PRE-ARRIVAL INFORMATION
Enhance your wellness experience by arriving 15 minutes before your scheduled appointment. In consideration of other guests,
late arrivals will be subject to a time reduction from the scheduled treatment.
SPA ENVIRONMENT
We strive to provide you with the most relaxing and tranquil environment, so we respectfully request that you switch off
mobile phones. Your cooperation in providing a quiet environment is greatly appreciated.
CANCELLATION POLICY
If you cannot make your appointment or you need to re-schedule, we require a minimum of 24HR advance notice
We regret that 100% charge of total services will be charged if notice is not given.
AGE LIMITATION
iKOU welcomes guests aged 16 years and older to enjoy our facilities and Spa treatments. Parents and guardians are
welcome to invite those over the age of 12 to join them to share in a Spa experience in one of our “rooms for two”.
GIFT VOUCHERS
Gift Vouchers are available for purchase and may be used for all iKOU Spa treatments and retail items.
SPA CONSIDERATIONS
At the time of booking please notify the spa if you have any medical conditions so when can advise the best treatment for you.